Fireplace Installation in Yarrow Point, WA

“We had our annual maintenance today. Chyna was our tech. She was well organized and thorough. She also was able to touch up an area that was worn. Good as new! This is a consistently great company to work with. All their techs are top notch as well”

“Annual maintenance on our fireplaces, always a great experience - for many years! We highly recommend Sutter Home to be there for us. Jack was the technician this year, very thorough and clear about the work he did and what we should expect from one of our older units.”

“Chyna did a great job with our fireplace service. She patiently answered my questions giving me a good understanding of the unit. Very helpful. She was polite, and did an excellent job. Thank you!”

“We’ve used Sutter Home and Hearth to service our gas fireplaces for many years. Chyna was the tech this year. She arrived on time, was friendly (including with our dog🐶), and did a thorough job of inspecting and cleaning our fireplaces.”

“We had amazing service from discussing our needed repair of our gas fireplace to clear communication about when the service person would come and then really exceptional service to convert our fireplace to be able to use a remote to turn...”

Read the full review

We had amazing service from discussing our needed repair of our gas fireplace to clear communication about when the service person would come and then really exceptional service to convert our fireplace to be able to use a remote to turn on.Chyna was a fantastic service person!!!! Arrived on time and did exceptional work

“Chyna couldn’t have been better. Professional, personable, informative, complete in both her assessment and work! We are so happy with her work. Thank you!”

“Professional, efficient and polite. Would recommend Chyna to anyone who needs services done in their home.”

“Fab service from Chyna. Professional, timely.”

“Ryan Walker came on time, was friendly and courteous—did a great job of cleaning our fireplace unit and replacing a faulty part. Great customer service!”

“I was really happy with the service and communication from the team at Sutter. I had a gas insert installed right before I purchased a house in 2012. The startup sequence was not functioning properly, and its repair surpassed my own...”

Read the full review

I was really happy with the service and communication from the team at Sutter. I had a gas insert installed right before I purchased a house in 2012. The startup sequence was not functioning properly, and its repair surpassed my own abilities... enter the team at Sutter. Chyna and Aaron were able to work through the problem, were polite, skilled and communicative. Glad to have a working system again that will hopefully be able to serve us for another 15ish years.

“Received excellent service on our previously installed gas insert from Sutter. Our technician Chyna was excellent - great at troubleshooting and efficiently fixing the issue!”

“Chyna was thorough, efficient, and explained everything clearly before she left. Bought the unit from sutter and they have primarily been the ones servicing it, and Chyna was BY FAR the best technician they have sent!”

“Got a Valor unit installed in 2022 and just had the screen replaced and it serviced in 2026. Ryan W. was super helpful and personable, and our unit looks great.”

“Chad did an excellent job finishing the installation of our gas fireplace. He was on time, well-organized, precise and efficient. He answered our questions clearly and readily and gave us great instruction on the basics to get us started...”

Read the full review

Chad did an excellent job finishing the installation of our gas fireplace. He was on time, well-organized, precise and efficient. He answered our questions clearly and readily and gave us great instruction on the basics to get us started with the manual and first steps. Easy to interact with and a good finished product. On October 14 Jack returned to install the replacement piece that had arrived broken (twice!). He was patient, careful and thorough in making the installation of the correct piece and replacing the other logs. He showed us again how to work the remote to start up the fireplace. He carefully reviewed the process for burning off the chemicals that come with new parts, which we had waited to do until all pieces were here.

“I am reaching out to share my experience with service technician, Ryan W last week. Ryan was incredibly personable, knowledgeable, and helpful thorough the entire visit. He took the time to explain everything clearly, answered all my...”

Read the full review

I am reaching out to share my experience with service technician, Ryan W last week. Ryan was incredibly personable, knowledgeable, and helpful thorough the entire visit. He took the time to explain everything clearly, answered all my questions, made sure I was happy with the work being done, and made sure everything was working properly before leaving. Ryan listened to my end goals and was able to find a great solution for us. Ryan also took good care of our home in protecting the work area and cleaning up upon completion. It’s refreshing to have someone who genuinely cares about helping people and takes pride in their work. He was professional, friendly, and clearly cared about our having not just a well-working fireplace, but a terrific customer experience as well. He is the kind of in-home service technician one always hopes to have, but so seldom actually gets. Ryan provided great customer service. I really appreciated their attention to detail and the peace of mind knowing my fireplace was serviced properly. I hope you know what a terrific employee you have in Ryan, his service means we are now loyal customers of Sutter Home & Hearth.

“Jack and the other technician were great. They were both very professional, knowledgeable, and fixed our fireplace! Sitting by the fire as I write this. And they cleaned everything up very nicely. We will definitely hire them again.”

“Excellent and professional service. Jack the technician was very knowledgeable and fixed the issue promptly.”

“Chyna was great to work with! Excellent service! They were professional, knowledgeable, and thorough when servicing our fireplace. Everything was handled smoothly, and we would absolutely recommend them!”

“Ryan Walker is extremely thoughtful and knowledgeable... Thanks again Ryan”

“Chyna did a great job. She cleaned our fireplace very throughly. It looks great. She quickly identified the problem we were having and explained how to fix it if it occurred in the future. Thanks.”

“We have used Sutter Home and Hearth for regular service of our gas fireplace inserts for many years, and the service has always been excellent. Jack, who was the technician this year, provided particularly good service, with thoughtful and...”

Read the full review

We have used Sutter Home and Hearth for regular service of our gas fireplace inserts for many years, and the service has always been excellent. Jack, who was the technician this year, provided particularly good service, with thoughtful and meticulous attention to detail and clear communication of his recommendations.

“Clean, squared away, fixed all issues.”

“Chyna arrived within the scheduled time window, did an excellent job, and is a good communicator. 5 stars!”

“Ryan arrived promptly, was friendly, courteous, hardworking and fixed our gas fireplace problem. Once again, Sutter Home delivered! Thank you.”

“Ryan did an excellent job in correcting our malfunctioning fireplace.”

“Ryan was great. Personable, professional, and super knowledgeable. Wouldn’t hesitate to have him back.”

“We are very happy with our Peterson Real Fyre gas fireplace. Megan at Sutter is super knowledgeable, and Sutter's crew did a good job. It was hard to find a nice looking gas log set after 42 years of wood fires. Super convenient with...”

Read the full review

We are very happy with our Peterson Real Fyre gas fireplace. Megan at Sutter is super knowledgeable, and Sutter's crew did a good job. It was hard to find a nice looking gas log set after 42 years of wood fires. Super convenient with remote, and the G52 model kicks out a lot of heat at half the gas use. Peterson makes a high quality gas firelog system.

“I have been a customer of Sutter Hone and Hearth for over 20years. When we moved to our new home 4 years ago we now had four gas fireplaces but at that time they didn’t service our area. I had to call someone else I can tell you I was more...”

Read the full review

I have been a customer of Sutter Hone and Hearth for over 20years. When we moved to our new home 4 years ago we now had four gas fireplaces but at that time they didn’t service our area. I had to call someone else I can tell you I was more than happy that now they service our area. They are honest trustworthy and provide great service. I don’t think gas fireplaces are something you shouldn’t service regularly. Their tech China came out and was so professional and knowledgeable about each fireplace cleaning even the front panels so exceptional. I told her my concerns and she was very nice to explain everything. See you next year and thank you!

“Am totally impressed wih Sutter Home's service & attention to detail. They were clear on what they were doing to clean & repair my old gas fireplace. And, they patiently answered all my questions. To top it all off, their pricing is, in my opinion, more than fair.”

“Chyna and Jack serviced our two gas fire place units today, and I am really pleased with their work. They were both friendly, thorough and provided updates and explanations throughout the appointment. We had a particularly tricky problem...”

Read the full review

Chyna and Jack serviced our two gas fire place units today, and I am really pleased with their work. They were both friendly, thorough and provided updates and explanations throughout the appointment. We had a particularly tricky problem to solve for with one of the units and they did a great job. I look forward to working with them and Sutter Home & Hearth again. Thanks team!!

“Sutter Home & Hearth has previously installed gas inserts and gas logs at multiple family member's homes in the Seattle area. We reached out several years ago for a quote and finally made the decision to have one installed at our house...”

Read the full review

Sutter Home & Hearth has previously installed gas inserts and gas logs at multiple family member's homes in the Seattle area. We reached out several years ago for a quote and finally made the decision to have one installed at our house place just north of Seattle. We were highly pleased with the experience and professionalism that the sales team and the in-home estimator brought in every contact. The installation team was great and made sure to have drop clothes down to protect our carpet and ensured everything was in order after install, including a thorough explanation of maintenance and functionality. Highly impressed and are now able to utilize our largest room in our house all through the winter with the nice complementary gas insert. Definitely top notch customer service and installation. Highly Recommend!

“We have used their products and had regular service from Sutter Home and Hearth for years. Today Jack came to clean and check our gas fireplace before cooler weather arrives. He did a great job and went beyond what was necessary to improve...”

Read the full review

We have used their products and had regular service from Sutter Home and Hearth for years. Today Jack came to clean and check our gas fireplace before cooler weather arrives. He did a great job and went beyond what was necessary to improve the overall look as well as to insure it is functioning perfectly. We look forward to fireplace season!

“Fast and clean service. Ryan helped out with a few issues including paint touch up. Informative and friendly.”

“Ryan Walker was the technician. He was efficient, polite and even taught me how to access and change batteries.”

“We love our 2 gas fireplaces. Today’s annual check up by Chyna was great”

“Jack was very thorough with my fireplace cleaning project. He explained what he was doing and why and made sure I understood. When i found out later he was fairly new to the job, I was even more impressed.”

“Sutter is one of the few companies that offers excellent customer service. The guys who cleaned & repaired my gas fireplace today were friendly & skilled. I highly recommend Sutter Home & Hearth.”

“The best experience! Chyna and Jack fixed our broken fireplace and kept the whole ordeal clean and tidy. They also kept me informed every step of the way! Thank you!”

“Great friendly and professional service. China was awesome! She addressed all our concerns and has our fireplace up and ready for the winter months ahead!”

“Excellent customer service to repair my Twin Eagles grill. Aaron was punctual, competent and engaging throughout the entire service call.”

“Promises made and delivered efficiently, effectively with understanding and patience. Sutter Home & Hearth…a refreshing pleasure of a business!”

“Sutter is the best game in town for all things fireplace. From the first moment I walked into their showroom, to the final demonstration post install, they've handled every communication, detail, and install step like a luxury brand. Their...”

Read the full review

Sutter is the best game in town for all things fireplace. From the first moment I walked into their showroom, to the final demonstration post install, they've handled every communication, detail, and install step like a luxury brand. Their products may not be the most inexpensive, but the quality of the lines they carry and professionalism with which they install them are deserving of 5 stars all around. Worth every dollar!

“I bought a gas grill here, appreciated them taking time to walk me through all the options over multiple visits, and the delivery and assembly on my roof - two guys took 1-2 hours to assemble the grill, called a third person to help get...”

Read the full review

I bought a gas grill here, appreciated them taking time to walk me through all the options over multiple visits, and the delivery and assembly on my roof - two guys took 1-2 hours to assemble the grill, called a third person to help get everything up to the roof, walked me through all the functions, and took away all the packing materials. I probably could have paid less someplace else and figured out more myself but for a category that was new to me it was worth more for the comprehensive, hassle-free experience.

“I had Sutter install a fireplace insert in my 1929 home in late 2025. I was worried about previous bids I'd recieved that were a big metal box just set in the opening. I have a lovely surround that fits the vintage of my home. Sutter was...”

Read the full review

I had Sutter install a fireplace insert in my 1929 home in late 2025. I was worried about previous bids I'd recieved that were a big metal box just set in the opening. I have a lovely surround that fits the vintage of my home. Sutter was the only company that was able to provide a custom surround for my job. I'm so happy with the results, they were great to work with and my fireplace is beautiful and functional.

“I had the most awesome service tech come out to my house, Chyna, and she was so professional, quick, and went above and beyond for the repair. The fireplace looked so good, was the cleanest I had ever seen it, basically brand new, and she...”

Read the full review

I had the most awesome service tech come out to my house, Chyna, and she was so professional, quick, and went above and beyond for the repair. The fireplace looked so good, was the cleanest I had ever seen it, basically brand new, and she went out of her way to repair one of the logs that had broken. My fireplace has never been better, so happy with the result. Chyna was so incredible and definitely recommend!

“We bought our most recent grill through Sutter Home & Hearth. They had a decent selection, the salesperson was helpful figuring out the difference in all the grills. Most importantly, though, their installation team was fabulous. The...”

Read the full review

We bought our most recent grill through Sutter Home & Hearth. They had a decent selection, the salesperson was helpful figuring out the difference in all the grills. Most importantly, though, their installation team was fabulous. The appointment was set up quickly, they brought the grill and assembled it in an awkward spot on our deck and took the told grill away. Fabulous service.

“Excellent experience from show room and comparison of multiple gas logs stoves, thru installation and advice on how to operate and maintain new stove. Plus they do annual maintenance and inspection for a reasonable fee which I will take...”

Read the full review

Excellent experience from show room and comparison of multiple gas logs stoves, thru installation and advice on how to operate and maintain new stove. Plus they do annual maintenance and inspection for a reasonable fee which I will take advantage of for safety and ease of maintenance (inspection, adding rockwool bits to enhance embers and flame appearance, plus cleaning of glass screens). Price of stive and installation was very reasonable. I highly recommend Sutter. My two Great Dane puppies and my husband and I all enjoy sitting by the stove and soaking up BTUs

“There was a communication problem with Sutter… and I surfaced it when I submitted my payment. The problem was resolved and they handled it very graciously. Thanks Sean … your team is amazing!!”

“My wife and I have used sutter to install gas fireplaces (Valor and Mendota) in both houses we've lived in. Not only are the fireplaces amazing and a great addition to the house but Sutter has been exceptional to work with. First, they are...”

Read the full review

My wife and I have used sutter to install gas fireplaces (Valor and Mendota) in both houses we've lived in. Not only are the fireplaces amazing and a great addition to the house but Sutter has been exceptional to work with. First, they are extremely knowledgeable. You walk in with a million questions and walk out with answers! They provide clear information to help you make a decision and aren't pushy about it. Pre install, they come to your house and measure everything to ensure everything will fit just right. They do custom surrounds to match your house's unique style and provide good design direction. Install is smooth (so much that even the inspectors were impressed) and the handoff is seamless. I can't recommend Sutter enough and would highly recommend them for your gas fireplace needs!

“Sutter did a great job on our install and went the extra mile to get it finished in time for a big party we were throwing. We love the new fireplace and use it pretty much every day!”

“Excellent. Travis was perfect. Showed up on time, cleaned and repaired our gas fireplace and then took time to teach me how to use the various functions on the remote. All with a professional no-rush attitude. Rare to get such great service these days. A++++”

“Fantastic experience with Sutter Home & Hearth. They are good communicators and was able to get a next day appointment because they had a cancellation. Travis was out to fix the fireplace and did a fantastic job - super professional and...”

Read the full review

Fantastic experience with Sutter Home & Hearth. They are good communicators and was able to get a next day appointment because they had a cancellation. Travis was out to fix the fireplace and did a fantastic job - super professional and experienced. He was able to diagnosis and fix, as well as teach me a bunch about the fireplace and the problem. Outstanding customer service!

“Sutter Home & Hearth was expert in the electric fireplace insert and installation. Mike Bayliss was particularly helpful and understanding of our needs and aesthetic. The insert was installed flawlessly and we could not be happier!! Thank you!”

“We have worked with Sutter to install gas inserts in two different fireplaces and were very happy both times. During our most recent project, from our first visit to their store to explore options through the final installation we were...”

Read the full review

We have worked with Sutter to install gas inserts in two different fireplaces and were very happy both times. During our most recent project, from our first visit to their store to explore options through the final installation we were confident that we were working with the best team for our fireplace goals. Every member of the team is an expert and they are very customer focused.

“We recently had a Morsø stove installed by Sutter Home & Hearth, and we couldn't be happier with the experience. The team worked tirelessly through a long day, kept our home impeccably clean, and took the time to explain every detail,...”

Read the full review

We recently had a Morsø stove installed by Sutter Home & Hearth, and we couldn't be happier with the experience. The team worked tirelessly through a long day, kept our home impeccably clean, and took the time to explain every detail, patiently answering all our questions. The execution and customer service were outstanding. Highly recommended!

“We have a really small fireplace and were looking for a way to convert it to gas. All other companies laughed at us given the size of the fireplace opening, but Sutter was really helpful and gave us some suggestions on where to find one...”

Read the full review

We have a really small fireplace and were looking for a way to convert it to gas. All other companies laughed at us given the size of the fireplace opening, but Sutter was really helpful and gave us some suggestions on where to find one that might fit. We found one, they ordered it and installed it. They also gave us great advice on a mason to help adjust some of the masonry work needed before the install. Our new gas insert looks great, really warms up our living room in the winter and is a great focal point for the house.

“The service manager was very helpful. I went to every single place I could find and the price was comparable. They have a more local store feel than the huge stores.”

“We have looked other places at logs and we felt that they had the best prices and quality that we had seen. The salesperson was helpful and informative. The logs looked great in our living room.”

“We visited their showroom in Ballard and we decided to order our fireplace through them. I was confused about their various options but they helped explain things quite well. In the end, we got a great fireplace that didn't break the bank....”

Read the full review

We visited their showroom in Ballard and we decided to order our fireplace through them. I was confused about their various options but they helped explain things quite well. In the end, we got a great fireplace that didn't break the bank. They also had to install it before the remodeling was completed, so they worked with the contractor to explain where the chimney had to go, etc. After the remodel, they came over to teach us how to use the fireplace and help "break it in". It really is the heart of the house thanks to them.

“We got several bids and Sutter wasn't necessarily the cheapest, but they were the most knowledgable, least 'salesman'y', and patient with our project, timeline, and changes. Dennis, Amar, Johnathan (sales) & Nathan, Mike, Robin (install...”

Read the full review

We got several bids and Sutter wasn't necessarily the cheapest, but they were the most knowledgable, least 'salesman'y', and patient with our project, timeline, and changes. Dennis, Amar, Johnathan (sales) & Nathan, Mike, Robin (install team) were communicative, professional, & all exceptional at their jobs. Would highly recommend them.

“John just left my home -I'd been struggling with my Waterford free standing fireplace and he very efficiently and professionally repaired it explaining what he did as well - extremely pleased and delighted all in all!”

“We have so many positve experiences with this company. We recently replaced our gas barbecue that we had over 20years. Sutter was easy to work with to select a new grill, they delivered it, installed and provided us with instructions on...”

Read the full review

We have so many positve experiences with this company. We recently replaced our gas barbecue that we had over 20years. Sutter was easy to work with to select a new grill, they delivered it, installed and provided us with instructions on use. Their staff are always friendly and professional. Highly recommend

“Excellent. Travis was perfect. Showed up on time, cleaned and repaired our gas fireplace and then took time to teach me how to use the various functions on the remote. All with a professional no-rush attitude. Rare to get such great service these days. A++++”

“We contacted Sutter Home and Hearth to service a 12 year old Regence natural gas fireplace. They arrived promptly, diagnosed the problem immediatel, and effected repair professionally. I was truly impressed with their knowledge of my...”

Read the full review

We contacted Sutter Home and Hearth to service a 12 year old Regence natural gas fireplace. They arrived promptly, diagnosed the problem immediatel, and effected repair professionally. I was truly impressed with their knowledge of my system, and appreciated their willingness to discuss maintenance strategies relative to my particular unit. I recommend them without reservation for your fireplace service needs.

“I submitted a question regarding a cracked fire brick in our woodstove via the website form. Due to our specific circumstances, I had little information to share about my specific issue. When I received an email back from Aaron, he was...”

Read the full review

I submitted a question regarding a cracked fire brick in our woodstove via the website form. Due to our specific circumstances, I had little information to share about my specific issue. When I received an email back from Aaron, he was patient and helpful despite it being obvious that I wouldn't be coming into the store or imminently becoming a new 'customer'. I thought it was worthy of a good review for services above and beyond direct customer service. Thanks Aaron!

“Just replaced our 26yr old Sutter gas stove with another Sutter gas insert stunner. The team went above and beyond to fast track installation so that we could get some use during these waning cold months. We got the best advice for...”

Read the full review

Just replaced our 26yr old Sutter gas stove with another Sutter gas insert stunner. The team went above and beyond to fast track installation so that we could get some use during these waning cold months. We got the best advice for selecting a unit that met our price point, no fast talking toward a more expensive unit, and, when asked, gave us their take on best looking surrounds that would work with our space. The scope of the work, replacing fireplace surround from atop our very tall house, was more than we had expected and left us better appreciating the labor expenses. We are pleased and assured they will be there if any problems arise in the future. Thanks Sutter H&H

“The staff at Sutter was extremely friendly and knowledgeable. I couldn't imagine buying my fireplace inserts anywhere else! I would definitely recommend Sutter to all my friends and family!”

“I had a fantastic experience with Aaron Yost at Sutter Home & Hearth. We have an old Victorian home with a coal burning fireplace. We were told by another provider that our fireplace was too small to be operable in almost any capacity....”

Read the full review

I had a fantastic experience with Aaron Yost at Sutter Home & Hearth. We have an old Victorian home with a coal burning fireplace. We were told by another provider that our fireplace was too small to be operable in almost any capacity. Aaron worked closely with us to find a solution (with the smallest logset available!) and we are absolutely thrilled with the result. Aaron was thorough, responsive and thoughtful - highly recommend!

“We had a great experience with Sutter Home and Hearth. Johnny arrived on time, wore a mask & booties on his shoes, got our fireplace fixed and shared lots of good advice to make sure it doesn't happen again. Highly recommend.”