Request Service & Parts
Our team is dedicated to providing exceptional service for our customers. For a list of brand names we can repair or maintain, see our FAQ section or contact us for more information!
Knowledgable Product Support
Just looking for parts instead of service? We are happy to help find the right part for you. Check out our brand partners on the About Page. Or use the form below to confirm that we carry the manufacturer you need.
Quality Products
If you are interested in new products, instead of services and parts, please check out the Products Page to get started. Or come visit our showroom!
Service & Parts Request
Please use the form below for requests. If you are unsure about where your item was purchased from, please contact us for more information.
Contact Us
Call: (206) 783-9115 ext. 319 | Email: service@sutterhearth.com | Address: 920 NW Leary Way, Seattle, WA 98107
FAQs
Can you service a product that I did not purchase from Sutter?
We are able to service and maintain the following brands:
– American Fyre Designs – Broil King – Enviro|Urbana – Hestan – HPC – Heatilator – Heat N Glo – Infratech – Jotul – Kingsman – Mendota – Napoleon – Outdoor Greatroom – Ortal – Pacific Energy – Patio Comfort – Rasmussen – Regency – RH Peterson – Solaire – Twin Eagles|Delta Heat – Town & Country – Valor – Weber
If your appliance make is not on the above list, our team is happy to provide referrals upon request. Simply reach out to us and we will do our best to provide a reference based on your location and type of appliance that needs servicing.
I’m not sure who I purchased my product from, can you help me?
We may be able to help! Fill out the above form and we can search for your information in our records. Describe the appliance as best as you can so we can ensure there is a match. If we are unable to provide service for your product, we are happy to provide referrals upon request.
What is Your Service or Range Area?
Our team is dedicated to servicing our products within the greater Seattle area, Bainbridge Island, and Vashon Island. This includes homes south of Highway 2 in Everett, north of Route 516 in Kent, and west of Route 203 on the Eastside. Please contact our team for more details about our service area.
What are your service rates?
We charge a call-out fee and hourly rate based on the number of staff needed for your service. Your appointment may also require additional parts or supplies that could affect the final price. Reach out to our Service department for more information.
When can I expect to hear back about my service appointment?
It can take anywhere from 2-5 business days to hear from our Service team after submitting your initial request, depending on the time of year. We appreciate your patience; our small team follows up with requests in the order they are received.
Resources
How to Change Your Valor Batteries
Watch this helpful video for more information.
How to Use Your Valor Remote
Getting Started: https://www.youtube.com/watch?v=oMBtyT3cdDU