Service – Thank You!

Thanks for contacting the Sutter Home and Hearth Service Department!

Your service needs are very important to us and your inquiry will be responded to in the order it was received. You should expect to hear from us in the next 1-2 business days.

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  • Welcome to Sutter Home & Hearth

    Our site is designed to help you discover the warmth and beauty of fire. Not only will you see the range of products and services we offer, but you’ll have an opportunity to learn how these products can fit into your home. Our store in Seattle is full of operating stoves, fireplaces, inserts and barbecues. We are ready to assist you with practical knowledge as well as trained, certified installation and service.

  • Testimonials

    • We have looked other places at logs and we felt that they had the best prices and quality that we had seen.  The salesperson was helpful and informative.  The logs looked great in our living room.
      A. FalkA. Falk
    • They were very nice people to deal with.  They worked great and they were very prompt.
      D. KozieD. Kozie
    • We visited their showroom in Ballard and we decided to order our fireplace through them.  I was confused about their various options but they helped explain things quite well.  In the end, we got a great fireplace that didn't break the bank.  They also had to install it before the remodeling was completed, so they worked with the contractor to explain where the chimney had to go, etc.  After the remodel, they came over to teach us how to use the fireplace and help "break it in".  It really is the heart of the house thanks to them.
      F. ServitoF. Servito
    • We have a really small fireplace and were looking for a way to convert it to gas.  All other companies laughed at us given the size of the fireplace opening, but Sutter was really helpful and gave us some suggestions on where to find one that might fit.  We found one, they ordered it and installed it.  They also gave us great advice on a mason to help adjust some of the masonry work needed before the install.  Our new gas insert looks great, really warms up our living room in the winter and is a great focal point for the house.
      T. SimpsonT. Simpson
    • Shawn, the office manger, was very helpful.  I went to every single place I could find and the price was comparable.  They have a more local store feel than the huge stores.
      C. BrownC. Brown