We have a really small fireplace and were looking for a way to convert it to gas. All other companies laughed at us given the size of the fireplace opening, but Sutter was really helpful and gave us some suggestions on where to find one that might fit. We found one, they ordered it and installed it. They also gave us great advice on a mason to help adjust some of the masonry work needed before the install. Our new gas insert looks great, really warms up our living room in the winter and is a great focal point for the house.