They did everything from top to bottom. They made sure everything was set up and showed me how to use it. It was a good experience. Their sales staff was excellent. The person who gave us the estimate put the project together and ran it from there. I had one single point of contact through the whole experience; that was the est part of it. A lot of times when we call some place, we get someone else every time we call. The fireplace is working great. We get a lot of heat out of it – I just need to heat one room instead of the whole house. The total project was $4000. I shopped around and I could find better pricing, but because everybody does not carry the same thing, I cannot compare it to anything else. I thought I got a fair price. I have recommended my friends to go there. I would use them again in the future in a heartbeat.