My experience with Sutter Home & Hearth was phenomenal. Sales folks were friendly, and delivery folks were super. They arrived on time with the BBQ. Placed it on our porch and connected it to our natural gas line. They also meticulously cleaned the unit, and sprayed the iron natural gas pipes to prevent rust. We love our Solaire Grill and would happily recommend Sutter Home & Hearth as a great place to get a BBQ grill.