They were very helpful – from the sales person at the shop, to the installation inspector and the installers. My experience with them was very positive and I highly recommend Sutter Home & Hearth. They were professional and helpful and answered all my questions and concerns. The installation inspector noticed that I had cats and when the installers came it was clear that info had been conveyed to them. I appreciated the concern/respect they showed for my cats by making sure the door was securely closed – a small thing in a way, but it conveyed a level of professionalism and courtesy that added to the positive experience.